GenealogyBank Job Opening

Customer Service Representatives
Location: Orem, UT

GenealogyBank, a division of NewsBank, inc., is seeking CUSTOMER SERVICE REPRESENTATIVES for its Orem, Utah office. NewsBank, inc. has over 40 years of experience in the market place. We offer exciting career opportunities and an environment energized by a rich history of teamwork, innovation, and continuous success!

GenealogyBank is a leader in online genealogical resources featuring one of the largest online composites of exclusive historical material. These valuable resources help family historians and historical researchers worldwide discover fascinating details surrounding family heritage and historical events.

Our customer service representatives play an important role in servicing and retaining our customers. We believe in putting customers first while offering quality products and excellent service.

• Competitive base pay
• Part and full time shifts available
• Great environment
• Advancement opportunities
• Less than 5 minutes from BYU/UVU
• Hours of operation 8:00 am to 6:00 pm M-F

RESPONSIBILTIES:

• Communicate with customers via telephone and email
• Respond to customer inquiries concerning orders, refunds, and products
• Attempt to retain customers through value building
• Employ supportive sales techniques by offering current promotions, including special offers
• Maintain customer records of related activities and orders
• Maintain basic knowledge of products, pricing, promotions, and procedures
• Contribute ideas on ways to improve product and service
• Perform special projects and other related duties

JOB REQUIREMENTS:

• Positive upbeat attitude
• Ability to multi-task at a computer while talking to a customer over the phone
• Exceptional communication skills (oral, written, listening)
• Excellent organizational skills, along with the ability to work under pressure and with deadlines
• Ability to strategically probe to identify, evaluate, and recommend products and services • Excellent keyboarding skills (30 WPM minimum)
• Team player while able to successfully work independently
• Basic knowledge of PC operations, Windows-based applications

EDUCATION:

• Minimum 1-2 years customer service or related work experience preferred
• High School Diploma or equivalent
• Experience with customer service within a call center capacity highly preferred
• Knowledge of family history, a plus!

TO APPLY, PLEASE SEND RESUME TO : utahjobs@newsbank.com