The following email is from Ohana Software.
If you do not use FamilyInsight, please accept our apologies and ignore this message.
We have been asked by FamilySearch to contact all of our customers with the following message:
The FamilySearch team has discovered that certain search requests can have a negative impact on performance of the New FamilySearch system. The effect of this disables all access from third-party products, including FamilyInsight. The FamilySearch team is investigating this problem and expects to have a solution in place in the near future.
As an interim measure, we have added some safeguards to FamilyInsight to help alleviate this problem. It is essential that everyone who is using FamilyInsight update to the latest version (2009.1.23.0 or later).
To see which version you have, open FamilyInsight and go to the Help menu on the menu bar and click on About FamilyInsight.
To get the latest version, go to www.ohanasoftware.com and click on the Download button on the bar at the top.
If you need assistance with this please contact us at email@example.com or go to www.ohanasoftware.com and click on the Live Support box in the left column to chat with a support representative.
Please update immediately so everyone can continue to work with new.familysearch.org without interruption.
Ohana Software LLC