GenealogyBank Now Hiring: Call Center Supervisor Orem, UT

The following is from GenealogyBank.

GenealogyBank.com is currently seeking a Call Center Supervisor for its Orem, Utah location. 

If you know of anyone interested, please have them email their resume and cover letter to utahjobs@newsbank.com. 

Additional details can be found at: http://bit.ly/1vNdnUc 

Job Summary: 
This position is based in Orem, Utah and is responsible for the daily supervision and management of 20+ call center sales and customer service representatives. The main responsibility of this position is to assist with employee coaching and training while helping agents meet individual and department goals. Responsibilities include; interviewing, hiring, and training employees, directing daily activities, appraising employee performance, assist with, follow up on, and help resolve customer and employee issues. It demands a high degree of adaptability and flexibility in a fast paced; rapidly changing environment. 

Principal Duties: 
-Mentor, coach and provide career development for call center representatives 
-Conduct call monitoring sessions to ensure compliance with company guidelines while improving performance 
-Assist in planning and carrying out individual and team incentives on a regular basis 
-Participate in disciplinary action of employees and help maintain proper documentation 
-Assist in developing and maintaining current call center reports on a daily/weekly/monthly basis 
-Analyze performance results and implement department improvements 
-Assist in the facilitation of weekly team meetings to ensure effective communications 
-Assist in managing service levels and making adjustments to call routing and scheduling 
-Assist in managing outbound lists and making adjustments to dialer 
-Handle escalated customer calls 
-Practice and ensure compliance with all of NewsBank’s policies and procedures 
-Assist in managing day-to-day tasks and other call center initiatives as directed by manager 

Qualifications: 
-Bachelor’s degree or equivalent (Or in process of obtaining) 
-3+ years’ experience in a consumer call center environment 
-Minimum of 1-2 years’ experience in call center supervisor/management role 
-Ability to effectively lead and manage front-line staff in a fast paced environment 
-Proven ability to meet or exceed department sales and customer service goals 
-Excellent written and verbal communications skills 
-Proven organizational skills and decision making ability 
-Excellent computer and software skills are required, including Microsoft Word and Excel 
-Ability to analyze data to determine needs, implement solutions and track results 
-Able to handle multiple competing tasks and priorities 
-Experience with Five9 call center application a major plus 

EEO Minorities/Women/Disabled/Veterans / VEVRAA Federal Contractor / PWDNET

Obama - Romney are related

The following is from GenealogyBank.

Did you know that the 2012 U.S. presidential candidates President Barack Obama & Governor Mitt Romney are related to each other? Get the skinny on who's who in Obama and Romney's family trees. Find out how the 2012 U.S. presidential hopefuls are related and learn other fun genealogy facts about the candidates running in this year’s presidential election in this special Infographic by GenealogyBank.com.

Explore Obama and Romney’s family ties in common and their genealogical relationships to English royalty, former United States presidents, Hollywood celebrities and American Wild West outlaws. See old baby pictures of Obama and Romney with their parents, discover when and where they were born and much more!

Courtesy of: Genealogy Search - GenealogyBank

GenealogyBank Job Opening

Customer Service Representatives
Location: Orem, UT

GenealogyBank, a division of NewsBank, inc., is seeking CUSTOMER SERVICE REPRESENTATIVES for its Orem, Utah office. NewsBank, inc. has over 40 years of experience in the market place. We offer exciting career opportunities and an environment energized by a rich history of teamwork, innovation, and continuous success!

GenealogyBank is a leader in online genealogical resources featuring one of the largest online composites of exclusive historical material. These valuable resources help family historians and historical researchers worldwide discover fascinating details surrounding family heritage and historical events.

Our customer service representatives play an important role in servicing and retaining our customers. We believe in putting customers first while offering quality products and excellent service.

• Competitive base pay
• Part and full time shifts available
• Great environment
• Advancement opportunities
• Less than 5 minutes from BYU/UVU
• Hours of operation 8:00 am to 6:00 pm M-F

RESPONSIBILTIES:

• Communicate with customers via telephone and email
• Respond to customer inquiries concerning orders, refunds, and products
• Attempt to retain customers through value building
• Employ supportive sales techniques by offering current promotions, including special offers
• Maintain customer records of related activities and orders
• Maintain basic knowledge of products, pricing, promotions, and procedures
• Contribute ideas on ways to improve product and service
• Perform special projects and other related duties

JOB REQUIREMENTS:

• Positive upbeat attitude
• Ability to multi-task at a computer while talking to a customer over the phone
• Exceptional communication skills (oral, written, listening)
• Excellent organizational skills, along with the ability to work under pressure and with deadlines
• Ability to strategically probe to identify, evaluate, and recommend products and services • Excellent keyboarding skills (30 WPM minimum)
• Team player while able to successfully work independently
• Basic knowledge of PC operations, Windows-based applications

EDUCATION:

• Minimum 1-2 years customer service or related work experience preferred
• High School Diploma or equivalent
• Experience with customer service within a call center capacity highly preferred
• Knowledge of family history, a plus!

TO APPLY, PLEASE SEND RESUME TO : utahjobs@newsbank.com

GenealogyBank Adds New Search Tools

GenealogyBank has added new search capabilities to speed up your research.

They are:
1. Limit search to most recently added content
2. Search multiple states at once
3. Search multiple cities (Click on a state and you'll see the list of cities)
4. Search multiple titles (Click on the cities and you'll see the list of newspapers)
5. Narrow search by article types (look on the left column once you've done a search)

Stop over to their blog and watch a tour of the new features.
http://blog.genealogybank.com/2009/02/genealogybank-adds-new-search-tools.html

Great job GenealogyBank!

GenealogyBank Update

I look forward to a detailed presentation on GenealogyBank at the next UVPAFUG meeting Sept 8, 2007.

August was an amazing month for GenealogyBank – adding almost 3 Million new records & documents – including 122 newspapers from 43 States & DC.

New content added to www.GenealogyBank.com
August 2007

Summary Totals – 199,955,364 records (Up from 196,963,511 records last month)
Newspapers - New content added for 43 States – 122 Titles
Almost 3 Million records and documents were added this month

Historical Newspapers (1690-1977) Over 1,300 titles; 94.6+ Million
articles - updated monthly
America's Obituaries (1977-Current) 25+ Million Obits; over 900
newspapers - updated daily
Historical Books (1801-1900) More than 11,700 items - updated monthly
Historical Documents (1759 - 1980) Over 120,000+ reports; Now
digitizing September 1922
SSDI (1937 to Current) Over 80 Million death records. Only site to be
updated weekly

Remember: You may search www.GenealogyBank.com for free - you will see just a few lines of the articles or document with your search terms - to see the entire item you DO need to subscribe.

AL Birmingham Labor Advocate 6/29/1895 to 12/20/1902
AL Montgomery Daily Alabama Journal 4/14/1849 to 12/31/1853
AR Little Rock Arkansas Whig 5/22/1851 to 12/29/1853
AZ Prescott Weekly Arizona Miner 1/8/1875 to 12/29/1876
CA San Francisco Alta California 6/1/1850 to 10/6/1856
CT Hartford Hartford Daily Courant 2/3/1840 to 7/6/1876
CT Hartford Hartford Times 2/6/1832 to 12/9/1833
CT Hartford Patriot and Eagle 3/7/1835 to 12/30/1837
CT Hartford Times & Weekly Advertiser 1/12/1829 to 12/28/1829
CT Middletown Constitution 1/1/1873 to 12/30/1874
CT Middletown Sentinel and Witness 10/1/1823 to 8/7/1833
CT New Haven New Haven Register 10/23/1878 to 12/31/1900
CT New London New London Gazette 1/1/1827 to 12/27/1837
CT Suffield Impartial Herald 6/14/1797 to 6/11/1799
DC Washington Daily Globe 12/5/1848 to 7/7/1858
DC Washington Evening Union 6/8/1863 to 6/29/1867
DC Washington Madisonian for the Country 2/2/1839 to 12/4/1841
DE Dover Delaware State Reporter 6/17/1853 to 10/14/1859
DE Wilmington Delaware Gazette and State Journal 1/31/1826 to 7/15/1828
DE Wilmington Delaware Patriot & American Watchman 1/25/1828 to 12/5/1828
FL Bonita Springs Banner 01/27/1996 to Current
FL Longboat Key Longboat Observer 11/02/2006 to Current
FL Tallahassee Floridian and Journal 1/1/1859 to 12/22/1860
GA Augusta Augusta Chronicle and Georgia Advertiser 9/5/1822 to 12/30/1829
GA Augusta Southern Centinel 11/2/1793 to 12/28/1797
GA Columbus Columbus Ledger-Enquirer 5/5/1911 to 7/18/1911
GA LaGrange LaGrange Daily News 02/01/2006 to Current
GA Savannah Georgia Gazette 10/23/1788 to 11/25/1802
GA Savannah Savannah Republican 1/1/1849 to 12/31/1850
HI Honolulu Friend 5/1/1870
HI Honolulu Polynesian 4/11/1846 to 9/11/1858
HI Honolulu Sandwich Island News 9/2/1846 to 12/23/1846
IA Burlington Burlington Gazette 7/10/1837 to 12/15/1838
IA Des Moines Daily Iowa State Register 1/3/1866 to 12/31/1867
IA Des Moines Daily State Register 7/1/1868 to 12/31/1868
IA Sioux City Sioux City Journal 1/3/1872 to 8/20/1900
ID Silver City Owyhee Avalanche 10/17/1874 to 12/28/1900
IL Chicago Inter Ocean 7/7/1874 to 12/25/1889
IL Chicago Pomeroy's Democrat 1/6/1869 to 2/15/1879
IN Indianapolis American Nonconformist 11/11/1886 to 6/13/1895
IN Indianapolis Indiana State Journal 6/24/1846 to 5/19/1897
KS Atchison Weekly Champion and Press 2/20/1858 to 1/14/1864
KS Topeka Lucifer the light-bearer 1/1/1886 to 12/25/1896
LA New Orleans Daily True Delta 5/23/1857 to 5/17/1862
LA New Orleans Daily True Delta 5/23/1857 to 5/17/1862
LA New Orleans Louisiana State Gazette 11/25/1825 to 12/7/1826
LA New Orleans Orleans Gazette & Commercial Advertiser 6/11/1805 to 1/5/1816
LA New Orleans Sunday Delta 9/28/1856 to 3/25/1860
MA Boston Boston Daily Advertiser 1/1/1822 to 6/29/1822
MA Boston Emancipator and Republican 5/18/1833 to 12/26/1850
MA Newton Newton TAB 08/23/2006 to Current
MA Stockbridge Berkshire Star 1/4/1821 to 1/1/1829
MA Stockbridge Western Star 9/30/1799 to 11/8/1806
MA Worcester National Aegis 6/15/1825 to 2/14/1827
MD Baltimore Sun 5/17/1837 to 2/33/1901
ME Portland Eastern Argus 1/1/1800 to 12/30/1800
MI Detroit Weekly Detroit Free Press and supp.. The Household 1/2/1886
to 6/4/1887
MI Grand Rapids Grand Rapids Herald 1/1/1899 to 12/30/1900
MN Duluth Duluth News-Tribune 2/1/1918 to 2/28/1918
MN Ontonagon Lake Superior Miner 8/16/1856 to 5/19/1869
MN Two Harbors Lake County News-Chronicle 05/11/2006 to Current
MO Ashland Boone County Journal 02/15/2006 to Current
MO Kansas City Kansas City Star 1/1/1913 to 4/14/1919
MO St. Louis St. Louis Enquirer 3/17/1819 to 12/18/1824
MS Biloxi Daily Herald 4/1/1921 to 6/30/1921
MT Butte Butte Weekly Miner 3/4/1897 to 6/29/1899
NC Fayetteville American 4/16/1826 to 4/11/1827
NC Raleigh Star 8/13/1813 to 7/25/1817
ND Bismarck Bismarck Tribune 1/1/1887 to 12/31/1892
NH Keene New Hampshire Sentinel 1/1/1840 to 12/26/1888
NH Keene New Hampshire Sentinel 1/1/1840 to 12/29/1841
NJ New Brunswick Political Intelligencer 2/11/1801 to 5/22/1819
NJ Trenton Trenton State Gazette 1/1/1838 to 6/30/1898
NV Elko Elko Daily Independent 7/1/1885 to 2/19/1887
NV Reno Nevada State Journal 8/1/1893 to 6/6/1922
NY Hudson Bee 1/6/1807 to 12/19/1820
NY Hudson Hudson Gazette 1/4/1803
NY New Orleans Orleans Gazette 6/28/1805 to 12/31/1819
NY New York Emancipator 7/1/1841 to 7/4/1844
NY New York Flash 10/31/1841 to 12/10/1842
NY New York Log Cabin 5/2/1840 to 11/20/1841
NY New York National Advocate 12/20/1825 to 6/27/1827
NY New York New York American 4/1/1898 to 12/31/1898
NY New York New York Herald 10/15/1844 to 8/31/1863
NY New York New-York Gazette 1/1/1805 to 10/31/1821
NY New York New-York Herald 2/1/1830 to 9/11/1830
NY New York Weekly Herald 8/1/1840 to 12/30/1854
NY Rochester Rochester Telegraph 1/6/1823 to 2/22/1827
OH Columbus Crisis 1/2/1862 to 1/20/1864
OH Columbus Daily Ohio Statesman 9/5/1837 to 11/30/1864
OH Columbus Ohio Statesman 1/2/1846 to 11/2/1852
OH Steubenville Steubenville and Steubenville Gazette 1/20/1821 to 12/28/1822
OK Muskogee Indian Journal 7/6/1895
OK Tahlequah Cherokee Advocate 4/29/1871 to 7/25/1896
OR Portland Democratic Standard 8/30/1854 to 2/16/1859
OR Portland Oregonian 12/7/1907 to 5/18/1908
OR The Dalles Dalles Chronicle 03/01/2005 to Current
PA Boyertown Boyertown Area Times 03/08/2007 to Current
PA Harrisburg Patriot 1/2/1868 to 1/3/1873
PA Philadelphia Pennsylvania Freeman 5/9/1844 to 6/15/1854
PA Philadelphia Pennsylvania Gazette 1/3/1760 to 6/26/1760
PA Philadelphia Weekly Aurora 6/19/1810 to 2/21/1821
PA West Grove Avon Grove Sun 04/05/2007 to Current
RI Newport Newport Mercury 1/6/1866 to 12/29/1866
RI Providence Microcosm, American and Gazette 4/17/1830 to 6/5/1830
RI Providence Providence Patriot 1/29/1814 to 12/27/1834
SC Charleston Southern Patriot 5/1/1843 to 10/31/1848
SD Aberdeen Aberdeen American 1/16/1917 to 12/31/1922
SD Aberdeen Aberdeen Daily News 10/16/1918 to 12/31/1919
TN Memphis Memphis Daily Avalanche 1/1/1867 to 6/30/1867
TX Victoria Victoria Advocate 1/20/1848 to 1/11/1849
UT Salt Lake City Salt Lake Daily Telegraph 1/12/1866 to 6/30/1867
VA Richmond Richmond Daily Whig 12/27/1833
VA Richmond Richmond Examiner 2/24/1862 to 10/26/1864
VA Richmond Richmond Whig 6/22/1824 to 4/27/1827
VT Bennington Bennington Banner 1/19/1865 to 6/28/1866
VT Burlington American Repertory 9/21/1821 to 3/25/1823
VT Windsor Spooners Vermont Journal 1/5/1818 to 8/3/1818
VT Windsor Vermont Republican 1/14/1811 to 11/27/1820
WI Madison Weekly Wisconsin Patriot 7/8/1854 to 7/25/1857
WI Madison Wisconsin Democrat 1/10/1846 to 10/13/1849
WI Madison Wisconsin Patriot 10/22/1864

Search for Family Reunions in old Newspapers

I received the following email from Tom Kemp:

Family Reunions

August has been a great month for family reunions. I have been going through old newspapers and by combining a search on a surname and adding the words: family reunion I have been gathering plenty of articles on various family reunions from all parts of the country.

Here are three examples - I put the digital copies of these articles for everyone to see at: www.GenealogyBank.com/free

Griffith Family Reunion - State (Columbia, SC) -- 23 Aug 1914
Marsh Family Reunion Dallas (TX) Morning News -- 24 Aug 1931
Stewart Family Reunion Tacoma (WA) Daily News -- 10 Aug 1894

I found over 46,000 articles using the terms family reunion in GenealogyBank.com - and while I am sure that some of those articles aren't about genealogy gatherings - plenty of them are. There are also school class reunions - military unit reunions - reunions of all types. These are very interesting articles - many of them packed with genealogy data. You may see all of the articles on GenealogyBank.com (a subscription site) - it can be searched for FREE so that you can try it out for your family - you'll get back a snippet with a few lines of the actual article so that you may see if it is the family you are looking for before you subscribe.

These articles are terrific examples - giving the names of the various relatives and often their ages and where they lived then and where they were born - info on the pioneer ancestor etc.

I am amazed at what is online now. So - if you're not holding a family reunion this week - you will have plenty of time to search these 46,000 articles :)

See these 3 sample articles at: www.GenealogyBank.com/free

What a great day for genealogy.

Tom

GenealogyBank.com Offers Free Download

From: Tom Kemp (GenealogyBank.com)

Unusual Sources - Finding Civilian Employee Death overseas - War Dept.

I am always looking for people - in every possible resource.

I found these obituaries and death records of American civilian employees of the Bureau of Education of the War Department in the Philippines. They all died in 1902 or 1903 and are recorded in the 1904 annual report of the "War Department" You can find it in the US Serial Set - check with your college or larger public library to see if they have it in the US Government Documents collection.

I found these on GenealogyBank.com and put digital copies of these pages on the web for everyone to see at: www.GenealogyBank.com/free

I think that it is a good example of the unusual places that we can find genealogical information.

It would be difficult to find a record of their death in the Philippines, giving this much additional information, anywhere else.

Here is a list of the people named in this report.

Allen, Joseph E. died 29 April 1903
Baugh, Josephine, Mrs. died 22 Aug 1903
Cooper, Price W. died 7 April 1903
Gilliam, Walter died 7 July 1903
Kirkpatrick, Joshua Bartlett died 14 Nov 1902
Lutz, Marian, Mrs. died 24 July 1903
Matthews, Walter Roy died 19 Feb 1903
Montgomery, D.C. died 31 Oct 1902
O'Donnell, John J., Jr. died 15 Aug 1903
Osbon, Orman K. died 24 Jan 1903
Ross, Mae I., Mrs. died 3 Jan 1903
Skiff, Vernon E. died 2 Feb 1903
Walker, Robert P. died 3 July 1903

The details of their life, government service, cause of death and next of kin are given in the annual report. Even the description of the obscure grave markings and locations are given. Invaluable for genealogists.

I have put the digital copies of these obits at: www.GenealogyBank.com/free

One down, 200 Million resources to search.

Social Security Death Index hits 80 Million Mark

The SSDI (Social Security Death Index) went over the 80 Million mark today - and the only place genealogists can research all of it is at GenealogyBank.com and its sister site: America's GenealogyBank (library version).

GenealogyBank is the only site for the SSDI death records that is updated weekly and has all of these records online now.

You may search from:
Name: Charlie Delaine
Date of Birth: Thursday December 28, 1933
Date of Death: Friday August 03, 2007
Est. Age at death: 73 years, 7 months, 6 days

Last known residence: City: Darlington County: Darlington State: South
Carolina ZIP Code: 29532
Latitude: 34.3125 Longitude: -79.8501

Confirmation: Proven
Social Security details:
State of Issue: South Carolina Number: 251-50-6484

To:
Name: Raymond Lynd
Date of Birth: Monday January 30, 1837
Date of Death: January 1937
Est. Age at death: 99 years, 11 months

Last known residence:
City: Battle Creek County: Calhoun State: Michigan ZIP Code: 49017
Latitude: 42.3920 Longitude: -85.2069

Social Security details:
State of Issue: Michigan Number: 363-36-3477

You'll find Americans from all 50 States and those that died overseas too. If the Social Security Administration has a record of their death, then they are in the index.

Other great enhancements provided by GenealogyBank includes:
- day of the week of the person's birth and death
- their complete age, expressed in years, months and days
- the latitude and longitude for those wanting to add GPS tracking to their genealogical records.

The SSDI includes all deaths registered with the Social Security Administration from 1937 to the present. Other sites are updated monthly, quarterly and some are seldom updated.

There are just under 20 Million Americans born in the 19th Century in the SSDI and contrary to popular belief there are well over 3,120,000 deaths recorded before 1965 in the SSDI.

The SSDI is the most popular starting point for beginning genealogists. It allows them to quickly gather information about their relatives that passed away in the past 70 years. It is easy to retrieve every "Johnson" from across the country (there are 595,681) or to narrow the search to just the "Johnson" death records for Nome, Alaska (there are 6).

[GenealogyBank.com is a subscription site.]

Pioneer Day - Early LDS Doc Online

I saw the following posting by Tom Kemp on the Gen-Newbie Rootsweb Forum

Pioneer Day - Early LDS Doc Online

Digging on the Internet I am always surprised by the value of what you can find. More and more digital copies of original documents are going up every day.

I found this timely item: *Mormon Petition to U.S. Congress for Relief from
Persecutions* - written in 1840. It is a detailed chronicle of the murders, attacks, home burnings and the like that were endured in the 1830s.

With Pioneer Day coming up on July 24th I have put a digital copy of this document up at: www.GenealogyBank.com/free

Anyone may download and keep this document for their personal use. The document is an 1840 U.S. Congressional report containing the "petition" of Elias Higbee and Robert B. Thompson of Nauvoo, IL. At a church conference in October 1840 Higbee and Thompson were tasked with writing this report which they did in the form of a petition or memorial to Congress requesting help to end the persecution and obtain protection. It was written 28 November 1840 and officially accepted by Congress the following month. No action was taken by Congress on this petition but it remains a forceful, detailed record of the painful events of those early years.

This document is posted by permission of www.GenealogyBank.com

Download it and read it.

Tom